Leather Pays - Customer Support

Welcome to the customer support area for: Girlsinleatherboots.com, Leatherfixation.com and Ladiesinleathergloves.com

Below you will find answers to the most frequent questions and errors, if you cannot find the help you are looking for then you can email support with your question by clicking here

PLEASE NOTE: We operate our support from the UK, our office opening times are regular hours, 9am-5pm. On occassion it may take us up to 24 hours to respond to your request.

My login details do not work
Please be sure to copy-paste your username and password in the text fields during logon. Logins are case-sensitive! With randomly generated logins it is easy to confuse a letter, number or special character or enter a letter in the wrong case.

If your login no longer works and you believe you still have time left on your subscription then please check the following:

• Ensure your credit card or payment option has not been cancelled if rebilling
• Check your subscription expiry date if you selected the single billing option
• Have you used your login on 3 different pc's within 1 hour? if so email support your membership username for a username reset
• Temporarily disable your antivirus software and/or add the domain name to the 'safe' list
• Have you been the victim of password trading or handed your account details to someone else, if so then your account would have been immediately suspended as we have security in place to avoid this, if you believe you are innocent then email support for a username reset - please include your member area username in the email.
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I have forgotten my login details
If you have forgotten your login details then complete this form with the relevant signup information.
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I wish to cancel my membership
If you to cancel your membership then please complete this form for CCBill subscriptions or complete this form for Epoch subscriptions, you will need the relevant signup information.
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Download speed seems slow compared to my usual speed
Occasionally during peak hours our sites may appear to have 'slowed', this would normally last for a maximum of 1 hour before we are able to increase our live speeds to accommodate, if you feel that the speed is consistently slow then please email support with your username and a brief description of what time and how often, and we will do everything we can to rectify the issue.
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I cannot play the member's videos
The most common error is video downloads, in particular streaming them from the site, all videos are tested thoroughly in windows media player and are in a standard supported format. If you have errors playing videos from the member's area then please make sure you are using these instructions: right click the video thumbnail and select 'save target as', then save the video to your videos folder or anywhere else you may wish to store them, then you can play them from this location. If this method does not work then email support by clicking here.
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Videos do not play when using a Mac
Some versions of Mac OS did not have a built in .wmv video player, to download windows media player please visit http://www.microsoft.com/mac/downloads.mspx and browse to the bottom of the page, then select the download windows media player option.
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Images save as .bmp instead of .jpg
This is caused when your browser's temporary internet cache is full. To clean out your cache in Internet Explorer click Tools->Options->General then click delete files option. Then close all browser windows and reopen your browser.

Security software may also cause your files to be saved as .bmp instead of .jpg. Norton Internet Security 2003 has caused this problem. To get around this problem disable Norton while surfing the members' area of our sites and re-enable it once you log off.
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Images appear blurred or distorted
If you are viewing images on one of the sites and the images appear distorted / cartoonish, please read below:

There is a broken link in the member's area
If you click a link or thumbnail and a 'file not found' screen is displayed then please copy the address from the address bar and email it to support so that we can fix it asap.
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An image or video is corrupted when I try to view the file
If you click a link or thumbnail and the file is not displaying correctly or displays a 'corrupted' pop up warning then please copy the address from the address bar and email it to support so that we can fix it asap.
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